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Customer Feedback

When reporting your request to the ORFICN Service Center, the customer service representative (Operator / Service Order Writers) handled your service request in a helpful, courteous, and professional manner. Choose one of the following answers

Choose one of the following answers

Exceeded expectations

Met expectations

Did not meet all expectations

Did not meet any expectations

Not applicable to service requested

No answer

Please enter your comment here:

The ORFICN Telco Technician that responded to your service request was helpful, courteous, and professional.

Choose one of the following answers

Exceeded expectations

Met expectations

Did not meet all expectations

Did not meet any expectations

Not applicable to service requested

No answer

Please enter your comment here:

Your service request was completed by the due date you were given or that you requested.

Choose one of the following answers

Exceeded expectations

Met expectations

Did not meet all expectations

Did not meet any expectations

Not applicable to service requested

No answer

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You were kept informed of delays and rescheduled dates.

Choose one of the following answers

Exceeded expectations

Met expectations

Did not meet all expectations

Did not meet any expectations

Not applicable to service requested

No answer

Please enter your comment here:

You were kept informed of delays and rescheduled dates.

Choose one of the following answers

Exceeded expectations

Met expectations

Did not meet all expectations

Did not meet any expectations

Not applicable to service requested

No answer

Please enter your comment here:

Your service request was completed to your satisfaction.

Choose one of the following answers

Exceeded expectations

Met expectations

Did not meet all expectations

Did not meet any expectations

Not applicable to service requested

No answer

Please enter your comment here:

Would training on the use of the telephone equipment and it's features be beneficial if offered? If so, which would be most beneficial?

Check any that apply
Comment only when you choose an answer.

ISDN

Key System

Voice Mail

Other

ISDN Comment

Key System Comment

Voice Mail Comment

Other Comment

Do you have any comments or suggestions on how we could improve our services?

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Oak Ridge Federal Integrated Communications Network Customer Feedback.

There are 8 questions in this survey.

Service Center Requests:

865-576-3663

Service Center Requests:

865-576-3663

Service Center Requests:

865-576-3663

Service Center Requests:

865-576-3663

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