Service Center Info

The Tyto Athene Service Desk is teh first point of contact for telecommunications products and services. Customer Service Representatives are available during normal business hours, Monday throught Friday, 7:00 AM until 5:00 PM.

 

Service Orders (Moves, Adds, Changes)
Phone: +1-865-576-3663
Email: telephone@science.doe.gov
Request Assistance:  telephone@science.doe.gov

Telephone Service Repairs (Trouble Tickets)
Phone: +1-865-574-1000
Email: telephone@science.doe.gov
Request Assistance:  telephone@science.doe.gov

Audio Conferencing Services
Phone: +1-865-574-1000
Email: telephone@science.doe.gov
Request Assistance:  telephone@science.doe.gov

Emergency and Safety 
Phone: +1-865-576-3663

When dialing this number after hours, you will reach a recording that provides you with an option to press "0" to reach the DOE Emergency Operations Center. 

 

 

Telecommunications Request Forms

·  Telephone Service Request Form

·  Telephone Move Excel Worksheet

·  Special Service Circuit Request Form

·  Request for cordless phone/Wireless Headset

Telephone Templates

Key and PBX Systems

· Nortel M2016S

· Nortel 3900 Series

· Nortel 3900 EXPANSION MODULE

· Nortel Model T7316

· Nortel Models 7324-7208-7310

ISDN Blank Templates

· Tone Commander 6220

· Tone Commander Model 6030X

· Tone Commander 8610

· Tone Commander 8620

· Tone Commander Expansion Module 8030X

VoIP Templates

· Cisco 7962

· Cisco 7915 Expansion Module

· Avaya 9611G w/Expansion 700480643

· Nortel 1120 / 1140

Voice Mail Reference Guides

· Octel Aria 350 VM Getting Started

· Octel Aria 350 Quick Check

· Octel Aria 350 Quick Reference Guide

· Octel Aria 350 User Reference Manual

· Nortel Integrated Voice Mail - Call Pilot User Guide

· Cisco Messaging

· ESNA Voice Mail- ORNL

· ESNA Voice Mail - CNS

 

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